Due to the nature of our products and for hygiene and quality assurance purposes, all iDream Posh sales are final. We do not accept returns, exchanges, or refunds once an order has been shipped.
ORDER ACCURACY
We encourage all customers to carefully review their order details before completing checkout, including:
Selected texture
Length
Closure size
Quantity
Shipping address
Once an order is placed, it begins processing and cannot be modified.
DAMAGED OR INCORRECT ORDERS
If you receive an incorrect item or believe there is a quality concern, please contact us within 48 hours of delivery at: idreamposshair@gmail.com
Your email must include:
Order number
Clear photos of the issue
Description of the concern
Our team will review the situation and determine the appropriate resolution.
PRODUCT CONDITION REQUIREMENT
Hair must remain:
Uninstalled
Unwashed
Unaltered
In original packaging
We cannot review concerns for products that have been installed, chemically altered, or modified.
POLICY STANDARD STATEMENT
Each order is prepared according to our quality standards before shipment. Due to the custom nature of luxury hair extensions, all purchases are considered final.
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